Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Awareness of discriminatory actions Awareness of own attitudes to client groups Common health problems of the clients and their effects Common risks to safety Consumer needs and rights including duty of care Current issues facing clients and existing services to address their needs and rights Depending on the work role or services provided, specific knowledge of particular groups or issues may be required (e.g. palliative care) Holistic and client-centred care Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability Knowledge specific to working with people at risk of self-harm Knowledge specific to working with people from culturally and linguistically diverse backgrounds Organisation occupational health and safety policies and procedures Organisation philosophy and guidelines Organisation policies, practices and programs relating to the work role Principles and practices of confidentiality Principles of access and equity Principles of client empowerment/disempowerment Rights and responsibilities of the client Understanding of stereotypes of client groups |